I bet I'm better able to empathize with the people I treat and afford them solace than you would be.
I bet you didn't know that I volunteered with red cross for almost 10 years and I have also worked with physically and mentally handicapped people.
I'm biased, but I still think I'm better at it than you are. It's one of my most valued strengths, and I've seen plenty of cold (or worse... sometimes even abusive) volunteers and workers in my time.
You probably have a bigger capacity for empathy than I'm giving you credit for, but my point wasn't that I'm better than you. Just that we're different, and that's not a bad thing.