The fucking representatives are always like XD and 
 wtf is this shit. And cringeworthy "If you're game, I can reset your security question." WTF WROST PUN EVER
that doesnt say much.  everyone knows they suck dick
i used to play an mmorpg until their staff turned into overblown douche bags with zero customer service skills.  they reminded me of internet forum mods...'cept i was paying them.  that quickly came to a screeching halt